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Shipping Policy FAQ

Because we know just how hard it is to get the size.

If you have any further inquiries about our shipping and delivery policy, please don’t hesitate to contact us.

Which couriers are used for delivery?

We use USPS, UPS, DHL, or FedEx for deliveries within the United States, and UPS, DHL, FedEx, YunExpress, UBI, or domestic couriers for international orders, depending on the destination country and region.

What are the shipping costs?

We offer free shipping on all orders, with no minimum purchase required. This applies to both domestic (USA) and international shipments to select countries.

How can I track my order?

Once your order is processed and shipped, you will receive an email containing a tracking number. You can track your order on our website through the “Track Order” feature or on the shipping carrier’s website.

Will I need to pay customs duties?

For international deliveries, customers are responsible for customs clearance, including relevant import taxes, unless otherwise specified. Certain products may have customs clearance provided by EMSZERO for specific countries. For deliveries within the United States, customs duties do not apply.

What is the estimated delivery time?

Processing time for orders is 1-5 business days. Transit time varies depending on the product(s) ordered and the delivery location. For estimated shipping times, please refer to the list provided in the original text, or contact us with your delivery location for more specific information.

What is the policy for shipping delays?

EMSZERO is not liable for delays due to unforeseen circumstances involving third-party couriers. No refunds will be provided for reasonable shipping delays (maximum of 45 days from the order date).

What is the policy for lost, stolen, or damaged packages?

EMSZERO is not responsible for packages lost, stolen, or damaged during shipping. No automatic refunds will be issued for such cases, but we will assist you in filing a claim with the relevant courier if needed.

What is the policy for re-routed or refused packages and import tariff refusals?

Re-routed orders are not eligible for refunds. Refused orders, including those due to unpaid import tariffs, will be refunded after the package is returned to us, minus a 40% fee to cover shipping and related costs.

Please note that some packages may require a signature upon delivery. Ensure that someone is available at your shipping address to sign for the delivery if necessary.

We appreciate your understanding and strive to provide a smooth and timely delivery experience.