Absolutely! EMSzero is thrilled to deliver to your country. For our valued customers in Europe, please expect your EMSzero to arrive in about 14-30 days. If you're in North America, you're in luck - it only takes about 7 days! And for our friends in Latin America and Asia, your EMSzero will be with you in under 14 days. We're excited to be a part of your body sculpting journey, no matter where you are!

To secure your warranty, please reach out to us via email at [email protected]. Kindly provide your order number to enable us to swiftly identify the model you have purchased, and describe the issue you are encountering. Supplementary images or videos would greatly assist us in understanding the matter more clearly. Rest assured, even if your item is beyond the warranty period, we provide diagnostic services and replacement parts for a nominal additional fee.

If you receive your EMSzero and find it damaged or with a broken exterior, we will arrange a replacement service for you. Simply submit photos or a video of the product as received. There's no need for you to dispute the damage with the courier company. EMSzero will organize a pickup of the damaged unit and will promptly dispatch a new machine to you, ensuring a hassle-free resolution.
Don't forget to contact [email protected] and our heroes will get back to you within 24 hours.

Certainly! We are more than happy to accommodate returns and exchanges, ensuring your absolute satisfaction with our products. Do note, if the return or exchange isn't due to a quality concern, there may be a minimal fee involved. We're here to support you every step of the way, so for the nitty-gritty details, please take a gleeful gander at our comprehensive policy right here: Refund Policy

Just send your details to [email protected] including:

• Your Name
• Your Business Model: Online Sales or Physical Store
• Your Website (if available)
• Your Phone Number